Support

Welcome to the Bet On Yourself Today Support Page! We're here to help you make the most of your fitness journey. Whether you're troubleshooting technical issues, have questions about syncing devices, or need general guidance, this page provides everything you need to get back on track.

Contact Us

For personalized support, feel free to reach out:

1. Email: [email protected]
2. We strive to respond within one business day.

Frequently Asked Questions (FAQs)

1. How do I connect my Strava or Fitbit account to Bet On Yourself Today?

1. Solution: Go to the app's "Settings" > "Connect Devices" > select Strava or Fitbit and follow the prompts. You’ll need to authorize Bet On Yourself Today to access your data on these platforms.

2. My activity data isn’t syncing. What should I do?

1. Solution: Try these steps:
2. Ensure your device has a stable internet connection.
3. Open Strava or Fitbit to confirm your activity is logged there.
4. Re-sync by logging out and back into Bet On Yourself Today.
5. If issues persist, contact us at [email protected].

3. I can’t log in to my account. What should I do?

1. Solution: Select "Forgot Password" on the login screen to reset your password. If you still have trouble, please email us for assistance.

4. How do I participate in a challenge?

1. Solution: Go to the "Challenges" tab and browse available options. Select a challenge, review the requirements, and confirm participation. Make sure your device is connected to ensure activity tracking.

5. How are winners determined for challenges?

1. Solution: Winners are based on verified activity data from connected fitness devices. Participants who meet challenge criteria within the designated time frame share the prize pool.

6. How do I place a bet, and what happens if I don’t meet my goal?

1. Solution: Select a challenge, choose your wager, and confirm. If you do not meet the challenge requirements, your bet is added to the prize pool.

7. Can I change my bet or withdraw from a challenge?

1. Solution: Once placed, bets are final and cannot be modified. You may withdraw, but your wager will not be refunded.

8. What data does Bet On Yourself Today collect from my connected devices?

1. Solution: The app collects only essential fitness data (like distance, steps, and workout duration) needed to verify challenge participation. For more on privacy, refer to our Privacy Policy.

9. I noticed incorrect activity data; how can I correct it?

1. Solution: If data appears inaccurate, try refreshing your connection to Strava or Fitbit. Bet On Yourself Today reflects data from these sources, so correcting information directly on them usually resolves the issue.

10. What payment methods are accepted?

1. Solution: We accept major credit cards and various digital wallets. Contact support if you encounter any issues during checkout.

11. How can I report a problem or give feedback on the app?

1. Solution: We’d love to hear from you! Reach out at [email protected] with any technical issues or suggestions for improvement.

Tips for Troubleshooting Common Issues

1. Re-syncing Devices: If you experience syncing issues, log out and log back in, ensuring that all permissions for Strava or Fitbit are enabled.
2. Clearing Cache: For performance issues, try clearing the app cache in your device’s settings.

We're committed to supporting you on your fitness journey with Bet On Yourself Today!